I.H.F are proud to offer international shipping services that deliver to over 200 countries and islands worldwide. Nothing means more to us than putting our awesome products into your hands. However, there are still very few locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Due to high volumes, your orders may take a little longer to reach you. We appreciate your kind understanding and regret any inconvenience caused.
For the most accurate delivery time, please use our Order Tracking page to locate your item(s) at your convenience.

We apologize that we are unable to accommodate specific delivery time requests at the moment. If you are not available at the time of your delivery attempt, our delivery partners will try to re-deliver to you at another time.

Some of our delivery partners may attempt deliveries during the weekend, and some on holidays. However, if you are not available at the given address on the weekend they will re-attempt the delivery on a business day.

Unfortunately, to keep our premium products at attractive prices, we are not able to expedite the delivery of orders. However, we always do our best to make sure your parcel is delivered as fast as possible.

We apologize that we are not able to give you an exact date and the time of delivery. However, you may locate your order online 24/7 using our Order Tracking page at your convenience.

Unfortunately, our delivery partners are not able to guarantee a call before the delivery. If you are not available at the time of your delivery attempt, the courier will try to re-deliver to you at another time.

If you are not available when your package arrives, our delivery partners will try to deliver to you again at another time.

Note: Each shipping company has their own rules regarding the maximum number of re-delivery attempts. It is a good idea to contact them directly to work out the details of your re-delivery to avoid any disappointment. We are NOT responsible for sending you a replacement for free or give you a refund if your package is lost because you are not at home to receive your order.

In case you've provided an incorrect shipping address, please contact us immediately by sending an email to contact@ihf-atelier.com and don't forget to include your correct address in the email. We will check whether we can change it for you.

If your order has already been shipped, we are truly sorry but at this point, we are not able to adjust your address or send you a free replacement. Still, you should follow your tracking details closely. Once the package has arrived at the local post office, you can contact them directly to forward your package to the correct address. We're very sorry that we cannot help you with this step as the post office will require proof of identity of the receiver.

First, please double check your garage or the mail box in case the delivery staff left it there. Please also check with your family members and the neighbors in case someone picked up the items on your behalf.

If you still cannot find your items anywhere, please contact the local post office as soon as possible in case their delivery staff made a mistake. We're very sorry that we cannot help you with this step as the post office will require proof of identity of the receiver. If you found out that we made a mistake, please let us know immediately and we'll either give you a refund or send out a free replacement for you. The choice is yours.

Due to a mistake on our end, it may be possible that you receive an item different from what you ordered. In the unlikely event that this happens, we will offer you a free return and refund.

Please contact us immediately and we will assist you promptly. Please also make sure to keep your item in its original package, with all accompanied accessories, documentations, manuals, labels, tags and the purchase invoice.

I.H.F take full responsibilities for the quality of our products and services. If the item you received is faulty or defective, we are happy to offer you a free return and refund.

Please contact us immediately and we will assist you promptly. Please also make sure to keep your item in its original package, with all accompanied accessories, documentations, manuals, labels, tags and the purchase invoice.

I.H.F do NOT charge any additional fees on your orders beyond the cost of the products and the shipping fees if applicable. However, once the order arrives at your country, you may need to pay customs and import taxes according to your government's laws.

All customers are responsible for the customs and import taxes within their own country. For further information, we recommend contacting your local customs office.

To keep our premium products at attractive prices, we are working diligently with our partners to cut out the middleman and pass the savings directly onto you. Hence, your items are being shipped directly to you from our partners' warehouses worldwide. As such, if your order contains 2+ items, they may arrive separately.

In addition, this would also allow us to streamline our delivery process and get the items to you faster.

After you have successfully placed your order, our Customer Service team will process your order and update you as soon as possible by email.

Unfortunately, for security purpose, our customer service representatives cannot place an order on your behalf over the phone. However, placing an order on I.H.F website is really simple. If you face any troubles, please do not hesitate to contact us.

You can search for a product on I.H.F website using the following methods:

1. Use the category navigation menu located on the top of the page under "Categories" section.
2. Use the search engine tool located on the top of the page and type in your keywords.

An order confirmation with order summary will be sent to you by email after you have placed your order. We will also send email notifications to keep you updated frequently on your order status.

First, please note that only ONE discount code can be activated per order. To enter your Discount code, please follow the steps below.

1. Add the products you want to buy into cart.
2. Proceed to check out.
3. For customers on mobile devices: You will see a summary of your order on the top of the Check Out page. In this section, you will also find a field to enter your discount code. Don't forget to click the Arrow button afterward!
4. For customers on laptop/PC: You will see see a summary of your order on the right of the Check Out page. In this section, you will also find a field to enter your discount code. Don't forget to click the Apply button afterward!

On I.H.F website, all products are listed and sold under US Dollar. However, you can easily switch to other currencies using the drop-down menu with country flags on the top right corner of our web site.

For your convenience, our system will automatically show your cart's original value in US Dollar at checkout. Please note that your bank may charge you a small exchange fee if your credit/debit card is registered under your local currency.

What are the payment methods available?

To bring you the best online shopping experience, we offer safe payment via PayPal or Credit/Debit card - such as VISA, MasterCard and AMEX. Please choose the most suitable one for you.

Please note that all orders at I.H.F website are placed in US Dollar. For your convenience, our system will automatically show your cart's original value in US Dollar at checkout.

At times, the bank may accidentally block your transaction due to some internal errors in their system. To improve your shopping experience, we've started accepting ad-hoc orders over email since January 2018. If your card was rejected for any reasons, just drop us an email at contact@ihf-atelier.com with the following details.

• Your full name.
• Your full delivery address including the postal code.

Our Customer Service team will help you place an order over email and show you how to securely pay for your order with zero issue from the bank.

I.H.F accept all major credit cards supported by VISA, MasterCard and AMEX. Your card details will be protected using industry-leading encryption standards.

At I.H.F website, your security is extremely important to us and we take it very seriously. We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

In addition, I.H.F have invested significant time and money to guarantee our PCI compliance. From annual on-site assessments to continuous risk management, we work really hard to ensure our platform is secure.

For your information, the Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

At I.H.F website, your security is extremely important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do NOT retain your credit card information after your order is placed. It is submitted directly to our banks. When your transaction is completed, we are only able to see your billing information, shipping information and your order details.

All changes and cancellations must be made within 12 hours of order placement. Just send us an email within 12 hours and let us know what you want to change or the reason why you wish to cancel your order.

If you contact us outside the 12-hour window, we might not be able to help you as your order might have been packed or shipped by our partners. At this point, we will not accept cancellation requests due to change of mind or any other reasons. Please note that a processing fee of 10% of your order value will be charged upon acceptance of your cancellation request.

• Once you confirm your item(s) cancellation, your refund will be processed and reflects on your bank account within 14 business days.
• Please note that a processing fee of 10% of your order value will be charged upon acceptance of your cancellation request.
• It is possible to cancel your order partially, i.e. not all the items in your order. We will send you a full refund on the item(s) you chose to cancel.
• Once your item(s) has been successfully cancelled, you will receive a notification from us with your refund summary.

Unfortunately, if your order has been packed or shipped by our partners, we are not able to help you cancel the order.

Yes! Please contact us to cancel the duplicate order. However, please remember to inform us as soon as possible as our partners might have already packed or shipped your order. In this case, we are not able to help you cancel the order.

If you wish to change the delivery address or the recipient of your order, please contact us as soon as possible. In case your order has already been packed or shipped, we are not be able to make any changes. Rest assured that we will do our best to accommodate you.

We apologize that we are unable to change the items in your order once it has been processed, as our partners might have already packed and shipped out your item(s).

I.H.F Atelier aims to provide you with the best customer service experience. To ensure this, we kindly ask for your cooperation by providing a video of unboxing the product, along with the order confirmation email.

Please send the exchange request to I.H.F Atelier within 72 hours from the time the product is successfully delivered. If we do not receive any feedback within this period, I.H.F Atelier will assume that you are satisfied with the product, and no further complaints will be accepted.

I.H.F Atelier kindly asks that you carefully read the policies and seek advice from our team before placing an order to avoid the need for exchanges (the process may take up to 1 month).

Products eligible for exchange must remain in their original condition, including brand tags and any accompanying accessories (if any). The product must not be altered, damaged, dirty, exposed to chemicals, washed, have any unusual odors, or show signs of being used. It must not have been posted on social media.

Products that do not maintain their original condition (as mentioned in section 2).

Products that have been discounted by over 15% are not eligible for exchange (unless they are defective).

Made-to-order and customized products are not eligible for exchange.

Please contact I.H.F Atelier’s hotline for support if you receive a defective or incorrect product.

I.H.F Atelier offers free exchanges in case the defect is caused by I.H.F Atelier (manufacturing defects or incorrect product model, quantity, size, color).

For exchanges due to personal preference, you will bear the shipping cost, customs fees, and taxes for returning the product.

The exchanged product must be of equal or higher value than the original product. The difference will not be refunded if the exchange is for a lower-priced product.

The initial shipping fee will not be refunded for exchanges.

For products ordered through online marketplaces (e.g., Cultmia), I.H.F Atelier will follow the exchange policy of the respective platform.

You can either visit the I.H.F Atelier store to exchange the product or use a courier service. Please note that when sending the product via courier:

Ensure the product is carefully packed to avoid damage, loss, or mishandling.

Take photos of the packaged product before sending it back to I.H.F Atelier. Storing these images will help resolve any issues that may arise during the exchange process.

Contact I.H.F Atelier’s hotline for guidance on how to send the product.

I.H.F Atelier’s exchange policy applies only to orders returned within 14 days from the date you receive the product. After this period, I.H.F Atelier reserves the right to decline the exchange request.

Each product can only be exchanged once.

I.H.F Atelier’s refund or cancellation policy is based on specific situations. We only offer refunds or cancellations if the error originates from I.H.F Atelier. If there are any errors in production, we will take full responsibility. I.H.F Atelier does not accept refunds or cancellations based on personal preferences or customer choice. Instead, I.H.F Atelier provides exchanges. The exchanged product must be of equal or higher value than the original purchase. Please note that the difference in value after exchanging for a lower-priced product will not be refunded.

For any inquiries, you can contact us via our hotline: +84 97 832 73 50.